All prices shown include Excise duty, customs and VAT.
- In general, shipping costs are as follows: £9.50 (maximum) for orders up to £150 and free shipping for orders over £150 (remote areas and islands not included, contact help@velvetbull.com for more information).
- Handling time: 1-2 working days; Shipping time: 3-15 working days.
- Shipping prices include shipping boxes and protective separators for bottles.
- All prices shown include VAT.
- An adult's signature is required to receive the wines. Do not place an order if you are a minor.
- You may qualify for a discount on shipping costs, depending on the number of bottles and the value of your order. This will be automatically assigned to the shopping cart if it meets the criteria. Order 12 or more bottles to further reduce shipping costs per bottle.
- If the logistics companies are unable to deliver the wines because of your absence at the delivery address or delay in collecting the wines at the designated store, the wines will be returned to us. In this case, you will be reimbursed for the cost of the wines, excluding shipping costs, twice, to cover transport to your address and return to ours. The refund will be made when the bottles reach us. If you want your wines again, you need to place a new order.
Credit or debit card, processed through the Stripe system: Stripe allows you to make your payments securely using the card that suits you best.
Bank transfer: Please transfer the amount to the Account or IBAN number indicated in the order details.
Feel free to contact us using any of the following methods:
- Email: help@velvetbull.com